Refund & Returns Policy – My Tasmanian Home

At My Tasmanian Home, we take pride in delivering fresh, high-quality floral arrangements and gifts with care and attention. We understand that flowers are a natural, perishable product, and we aim to ensure every customer enjoys their experience with us. This policy outlines how we handle refunds, returns, and cancellations to ensure transparency and fairness.

 

🌿 Product Nature & Care

• Flowers are delicate and naturally responsive to their environment. Their longevity may vary depending on indoor conditions, weather, and handling. 
• We hand-select only the freshest blooms each day to ensure quality and vibrancy.
• To help extend the life of your flowers, we recommend:
• Cutting stems at a sharp angle.
• Changing the water in the vase every two days.
• Keeping arrangements away from direct sunlight, heat, and air conditioning.
• Despite our best efforts, environmental factors beyond our control may affect the lifespan of your flowers.

 

🌸 Flower Presentation & Substitution

• Flowers may arrive in bud form to ensure freshness and allow the recipient to enjoy the full blooming process.
• Product images on our website show flowers in full bloom for illustrative purposes; actual arrangements may include buds or partially opened blooms.
• Occasionally, substitutions may be necessary due to seasonal availability or stock limitations. We will always aim to maintain the style, value, and quality of your arrangement.

 

📞 Contact Information

If you have questions, concerns, or wish to make a complaint, please reach out to us:

• Email: mytashome@gmail.com
• Mobile: 0429 055 623
• Landline: (03) 6379 0606
• In Store: 293 Gravelly Beach Road, Gravelly Beach, Tasmania 7276

 

🔁 Refunds & Cancellations

• We do not offer refunds for change-of-mind purchases or orders that have already been dispatched.
• Refunds will not be issued for incorrect delivery details. Re-delivery may be arranged at an additional cost.
• You may request to change your order date with at least 24 hours’ notice at no extra charge.
• Cancellations for advance orders must be made at least 24 hours prior to the scheduled delivery to receive a full refund.
• To cancel an order, please contact us using the details above.

 

📸 Reporting Issues

• If you are unhappy with your flowers or service, please notify us within 24 hours of receiving your order.
• You may provide photographs of the flowers or bring them in-store for assessment.
• This helps us identify any issues and improve our service.

 

🚚 Returns & Resends

• Our flowers typically last between 3 to 7 days, depending on care and environmental conditions.
• If your flowers perish within 3 days and all care instructions were followed, we may offer a complimentary resend.
• To qualify, the original flowers must be returned or photographed for quality control.
• We regret that we cannot offer a resend if the original flowers are disposed of or if images are unavailable.

 

💐 Damaged or Substandard Products

• If your flowers arrive damaged or below standard, please contact us immediately.

We may offer:

• A re-send on the next available delivery date, or
• A full or partial refund, depending on the nature of the issue.
• Typically, we will offer one resolution — either a refund or a resend — not both.
• Photos or returned flowers may be required to support courier claims or internal review.
• While we aim to be flexible, issues raised after 3 days may not qualify for compensation.

 

🎈 Small Item Issues

• If a small item (e.g. balloon, vase) arrives damaged or is missing, we will refund its value.
• We do not resend small items individually.

💳 Refund Process

• Refunds are issued via the original payment method used at checkout.
• Approved refunds or redeliveries are typically processed within 24–48 hours.

 

📦 Return Conditions

• Flowers or plants must be returned within 3 days of receipt, unless otherwise agreed.
• Return shipping is the customer’s responsibility unless waived by management.
• Returned items must be in the same condition as received, including packaging and wrapping.
• We assess returns based on how well the flowers have been cared for.
• We do not accept change-of-mind returns.
• No restocking or processing fees apply to any purchase.